MEC Ticket default name and email

Support
#1

Hi guys - I am using MEC for bookings on a luncheon. Each attendee does not have their own login, but there is a single login that all attendees can use to see protected information. When they are logged in with that generic login, and they book a ticket to the luncheon, the name and email fields default to the “login” name and email, which are generic. Unless the user notices and replaces the default info with their own, which some have not done, we receive only generic info and don’t know who made the booking.

Is there any way to clear the name and email fields on the ticket? Or make MEC not default to the logged in user information? I do not want to try to get users to turn off their autocomplete settings in the browser.

Please help! I thought we were about to go live with this site and this just popped up at the end.
Thanks,
Cindy

#2

Hello Cindy,

Thanks for writing in! You may need a custom JS code that checks the name and email of the form. If the fields has the default values, it should not continue and ask the user to insert a different name and email. Regretfully custom JS coding beyond the scope of our support under our Support Policy. If you are unfamiliar with code and resolving potential conflicts, you may select our One service for further assistance.

Best Regards.

#3

Thanks for the info. I’ll give that a try.

#4

Hi Ruenel,
I have added JS to this page and it appears the JS is only executed once when viewing a single event with a booking. I can catch the JS on the first booking screen, at the time of showing the captcha, in the part of the process where it asks for number of tickets. At this time, the email address has not been prefilled. However, after pressing Next and arriving at the name and email address fields, the JS has not been rerun so it does not catch my email check. I have debugged the JS - the relevant section never gets executed.

Are there any other solutions?
Thanks,
Cindy

#5

Hello Cindy,

It is best that you contact someone who is more familiar with JS to be able to accomplish what you have in mind. Be advised that what you are looking for is beyond the scope of our support.

Thank you for your understanding.

#6

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