Hi People ( I desperately need help)
My MEC recently started to not send confirmation emails. I tested the system beforehand and it was working right up until few weeks ago when I last tested it. So I’m assuming thinking it might be something to do with the new update.
also for some reason the “Confirmation email” settings under “Notifications” are available but the tick box that allows you to enable or disable has disappeared. if I refresh that particular settings page it shows up for a second then disappears. here is a screenshot of what im seeing on confirmation settings
Something else I noticed, the customer is receiving the initial booking email saying they have received the booked and that it needs to be confirmed but they just don’t get the confirmation one and the setting for bookings are set to auto-confirm. when I check the status of the bookings it has actually been confirmed.
coincidently the booking email settings are showing the enable/disable tick box, unlike the “Booking Confirmation” and “Booking Verification” settings. here is a screenshot of these settings
There seems to be some sort of fault with notifications setting, in general, I also find when go these setting the page starts to lag/stutter like theres something struggling to load.
I’ve tried to raise this on the webinars site but they have this new live chat for technical support but no one seems to answer
Can you please help