MEC no longer booking

[tblaye]

Website: https://toastmasters.be/leuven/events/regular-meeting-20221124/

Problem: When users click NEXT to confirm their booking, the module stalls & hangs.

[tristup]

Hi @tblaye,

Thanks for reaching out.
The problem you are having might be due to the improper update of the X theme and Cornerstone plugin, I would suggest you follow the below steps to troubleshoot.

1. Delete the Cornerstone
2. After deletion please use the link in the dashboard to automatically install the Cornerstone.

If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1. Theme Related Issue
2. Plugin Conflict
3. Theme Update related issue
4. Child Theme Related issue
5. CSS/JS Customization
6. Disabling Cache
7. Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
I have also tried with the currently given credentials and found that the 2FA authentication is enabled, please disable it for further investigation.

Thanks

[tblaye]

Updating the Cornerstone plugin is not working.

Where can I download the latest Cornerstone version to do it manually?

[tristup]

Hi @tblaye,

It might be my mistake but the shared URL was previously showing that it is using the X theme and that is why I suggested the re-installation process. But the URL is not accessible anymore and your Themeco Account shows that you have the Pro, which does not need the Cornerstone separately. I would suggest you deactivate the 2FA authentication for further investigation.

Thanks