MEC Mobile Booking Form

Support
#1

https://www.creativeexpressionsdiy.com/events/pick-your-project-3-3-2-2-2-2-3/

iPhone 7 Plus
Safari (Browser)

On Modern Events Calendar I am experiencing an issue with the booking form. Since the booking form is multi-step it requires you to click ‘next’ to show the additional sections of the form. When I click next, I get bumped down under the form and have to scroll back up to fill out the next section. This is odd and very confusing to our customers because they aren’t sure where the form went and aren’t always intuitive enough to think to scroll back up.

Make sense?

I’ve updated the plugin and theme to most recent versions. Please help asap.

#2

Also, the success redirect is not consistently working. It is enabled and should be sending them to https://www.creativeexpressionsdiy.com/thank-you

Please help with this as a secondary issue.

#3

Hi,

Thanks for writing in!

That is the default behavior of the button. It’s possible to make it scroll on top using custom js code but that is outside the scope of support we can offer. I suggest you make your forms 2 columns, that way your user will not have to scroll down.

With regards to thank you page, can you create a test page and a test form with test payment gateway so we can test without having to pay.

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

Thanks

#4

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