Yes let’s reset your time on Monday because of this issue. Let us know if it still persists in 6.1.1 and send us a message so we can reset your time. Thanks for your patience on this one.
I’m also having an issue getting my Max tab to show up in my usual browser, Brave. However I can see it if I log in using a private tab. Also was able to see it using Safari, which I don’t use for wordpress stuff. I could try clearing browser cache, but I’d rather not since it logs me out of everything. It would be nice to not have to.
Max still not showing up for latest build in Pro. Can someone give me a new validation code for the licence this applies to please? Or a temporary Max licence on another of my licenses so I can determine if its a site based issue or a browser, or systems based issue. I’ve tried multiple machines and networks with no success using my Admin account and the one I set up for TC Support so I’m a bit surprised that you say you can see it when you log in.
Yeah let’s try that. In a secure note can you let me which site you want to try with it?
Also let’s try the new clear max cache button in the preferences section on this next site.
See attached note
Okay see secure note.
Thanks, but still no change at all on my primary browser. I tried the new Clear Cache and still no change. I’ll go through a bunch of other things and see if I can find a change of some sort. I’ve attached a new pw for the TCSupport login.
Okay I think I’ve solved the issue now. You were using the X key, which works for our validation, but not Max. On the API end we can change this to support either so apologies it took this long to get here.
On your end. Press the “Clear Max Cache” button in preferences when you enter Cornerstone I’ve updated your site key for now.
Yes seems to work and shows. When I refresh the screen it disappears once more though. I then need to clear Max Cache and it reappears.
Hey @dabigcheeze,
We’re glad that it is now working properly on your end! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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