Max is not showing up

Support
#1

I have tried everything including cache clearing, re-activate the license and theme update but Max just won’t show up

#2

Hello @pnstaff,

Thanks for writing to us.

It might be the issue of plugin conflict or a cache issue. In order to help you with your concerns we need to check your settings I would request you, please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi,

I have added the login through secure note above.

Thanks

#4

Upgraded to the latest theme version fixed the issue. Max is showing now.

Please disregard this issue.

#5

Hello @pnstaff,

Glad to know that things are well with you. Please feels free to open a new thread if you have any more concerns.

Thanks

#6

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