Max Elements Reached? Output not the same as Cornerstone

Support
#1

Hello,

It seems that whenever we go over a certain amount of elements it destroys the page.

Please see this video:

[details=Summary]
https://www.useloom.com/share/9fc8f9f4648f4b98ae177be87cb44f05[/details]

We’ve tried multiple things to fix this:

  • We’ve increased Memory Limit to 512 in php.ini
  • We’ve increased max_input_vars to 9999 in php.ini
  • We’ve rebooted the server to have changed

Looking forward to a solution.

Stefan

#2

Hi @stefanvandervlag,

Thanks for reaching out.

It seems that it stops processing some of the content and render it as a raw base64 codes. This could be related to max execution, could you try changing the max_execution_time time to 300, and then upload_max_filesize and post_max_size to 20mb?

Though, I can’t really verify if those settings are taking effect, please provide your site’s URL and admin login credentials in a secure note so I could check the php info and test it as well.

Thanks!

#3

Hi @Rad

Thanks for the reply!

We updated everything, and still the same issue surfaces.

My partner set up a page for you to see our PHP info to see if we’re missing something

Adding this with a user account for you in a secure note.

Looking forward!

Stefan

#4

Hello There,

We were able to logged in to your site. Regreyfully the given credentials has a very limited privileges. Could you please make the user as an administrator so that we can check your settings and be able to create and test Cornerstone?

Thank you in advance.

#5

Done! Should be updated!

#6

Hey @stefanvandervlag,

I saved your Salespage Preview page as a template and loaded it to my test site and did what you’ve shown in your video. The result was, the issue does not happen on my end. This leads me to conclude that this is not an issue with Cornerstone but rather some limitation or conflict with your server and/or WordPress setup.

In terms of server limitations though, you have greater limits than my test site so this might not be the cause. The only significant difference with my test site and yours is this:

Your setup is highlighted in red.

Basing on the screenshot, this could be a database limitation.

Regretfully, we are not the right personnel to troubleshoot or correct server setups so I’d recommend that you try a different host.

The other areas you also need to look at are third party plugins especially optimization plugins. I saw you’re using WP Rocket. Please clear all its caches and deactivate it and all other plugins then check if the issue persists. If it still does persist, you will need to proceed with testing other hosts.

Thanks.

#7

Thanks Christian.

This should give us some more ammo to shoot with. Database checking will be next.

Just did a test and disabled the plugins - only enabling Cornerstone already gave the same issue. It’s weird as we’ve never had problems on our other site which has the same configuration and actually holds way more elements.

#8

Hi @stefanvandervlag,

Maybe it’s getting bigger, hence slower. And because of that, it may have processing limit depending on which data. I noticed that it’s already big, database size for example. It’s 825.45mb.

Let us know, I also recommend testing it with another host. Try it with clean install and just import the template (no bigger database), and then with the exact copy of your site. Just for comparison and performance test.

Thanks!

#9

Hey there!

Seems we fixed the issue! We pulled the error log and noticed something was up with Max Allowed Packet.

More info: https://mariadb.com/kb/en/library/server-system-variables/#max_allowed_packet

We increased the value and all seems to be working properly again. :grinning:

Stefan

#10

Hi Stefan,

Glad to hear it’s fixed. Have a nice day! :slight_smile:

#11

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