Major site error after Cornerstone update - website broken

Support
#1

Hello, I updated Cornerstone and now my site is no longer available. Can you help please?

#2

Hello @aprildoty,

Thanks for writing to us.

I tried to access your site but it is not working at the moment please add the below-given code into your wp-config.php for debugging setup and the error logged into the file name debug.log inside the wp-content folder.

You can let us know if you find any error that is related to our theme or theme bundled plugins. We can do further investigation based on that.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Please share the FTP details in the secure note so that we can debug it properly.

Thanks

1 Like
#3

Hello again Prakash, thanks for your help. I will do this. Meanwhile, my website host (Hostpapa) has rolled the site back to yesterday, but the formatting is all over the place…is this as easier thing for you to help me fix now? You can get into wordpress now using the password I provided.

#4

Hello @aprildoty,

I tried to access your site dashboard but the credentials are not working on my end. Please recheck and send us again.

Thanks

#5

Hello! I fixed it. It’s all fine now. I do have another question however. The “sort” button in the portfolio – is there any way to make it sort more than just the one page? I am an audiobook narrator, and I would like readers to press “thriller” and see ALL the thrillers from all the pages. Is there any way to do this?

#6

Hey @aprildoty,

The sort button on your portfolio pages is not rendering properly. This issue was already fixed in the latest version, please try updating your website to the latest version, please do as follows.

Hope that helps.

#8

Hi Marc,

Ok, I have successfully followed your instructions. The sort button on the portfolio (Books page) is still not pulling content from categories across all pages of the portfolio. Is there any way to make it function like that?

best wishes,

April

#9

Hi April,

The version of Cornerstone you are installing is not compatible with the X version you are using. You need to update the X first and then the Cornerstone. You can follow the instructions given by my colleague, Marc. If you are not able to update it, you can update the X manually by downloading it from your Themeco Account.

Hope it helps.
Thanks

#10

Hi - yes, I have updated both X and Cornerstone now. I have X 10.3.3 installed and Cornerstone 7.3.3
The portfolio sort button still does not gather content from pages other than the active page. Is there a way to make the categories gather this content from all portfolio items? (so that if a person clicks Non Fiction on this page https://aprildoty.com/audiobooks/ - they will not only get the four books on page 1 but also books on other pages, like page 4)

#11

Hi April,

The sort option worked only on the loaded items, so if any item is on the 4th page, it will not be shown if you click the Non-Fiction on page 1. It will only show the Non-Fiction items present on the active page only.

Thanks

#12

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