Mailchimp submit not working

[Bruynzeel]

Hi,

I have an issue with the email forms. This used to work perfectly. Now it keeps loading when you submit an user. I tried the patched version I found in this support forum, but that didn’t work. User seems to be subscribed, but not showing up within Mailchimp.

Hope you can help with this one.

-Boy

[Prasant]

Hello Boy,

Thanks for writing in!

I tired checking the licence manager and it seems that you haven’t added the website URL. Can you please share website URL for us to take a closer look.

As you have not validated the website, are you using a 3rd party Mailchimp plugin or you have installed from the installation file that comes with the X Theme in extensions folder? If it’s a 3rd party plugin then providing support for the same will fall outside the scope of support we can offer. However, please share the URL and we will try our level best to assist you.

In the meantime, please try out following solutions:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.