Mailchimp scroll issue

Support
#1

Hello, I’ve integrated a Mailchimp form into a one-page website using the MC4WP plugin. After submission, the page reloads but doesn’t scroll back to the form’s position. I’ve added a code snippet, but that doesn’t work either. Is this a known issue? Feel free to test it and register. Thank you and best regards, Hannes.

#2

Hello @salilou,

Thanks for writing to us.

I tried to access your site URL, but it seems the website is not working at the moment. I would suggest you please let us know when the website is accessible.

Thanks

#3

Hmm, it works for me.

#4

Hey @salilou,

Another staff member here. Do we need to use VPN or get our IP whitelisted so we can view that site? Right now, I am still seeing the error.

  • See the secure note below.

Thanks.

#5

I don’t know what it is. Please send me your IP address, so I can whitelist it.

#6

Hello @salilou,

It is not advisable to whitelist a specific IP since our support staff is located globally and uses different IP addresses. Please disable IP filtering so all team members on duty can access your site.

Thanks

#7

Thank you, I solved it by myself with a code snippet.

// Dieser Code scrollt nach dem Absenden automatisch zum Formular
document.addEventListener(‘wpcf7mailsent’, function( event ) {
const element = document.getElementById(‘my-newsletter-section’);
if (element) {
element.scrollIntoView({ behavior: ‘smooth’ });
}
}, false);

#8

Hello @salilou,

Glad that you were able to add custom JavaScript code to fix your issue.

Thanks

#9

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