Mailchimp API key won't save

Support
#1

I’m trying to set up Email Forms so I can integrate Mailchimp with my site. Every time I try to save my Mailchimp API key in Email Forms > Mailchimp, the key just disappears and doesn’t save. How can I fix this please?

#2

Hi there,

Thanks for writing in.

With this case, it could be an internal server error or your site is unable to contact MailChimp server through cURL. To verify what’s causing this, I will need to check it through debug.log and var_dump() (for cURL result) please provide the following information

  • Site’s URL
  • Admin and FTP login credentials
  • API Key

Thanks!

#3

Thanks. I can do login but FTP more difficult as we’re on AWS and you have to SSH in. Can you check the problem without FTP or can I send you a log?

#4

Hi, there,

First, you should check if you have curl extension enable on your PHP install. That’s needed by Mailchimp library. You can check your debug.log for any errors related to tco-email-forms extension and copy/paste here so we can assist you.

Thanks!

#5

Actually this was the final push I needed to move from AWS, which has been annoying me for months. I’ve now shifted to a shared server and the problem is solved.

Thanks for your help tho.

#6

Glad to hear you got the problem fixed!