Mail Chip Plugin Deleted but Pop Up Remains

Support
#1

I have deactivated and uninstalled Mailchip. I’ve confirmed its deleted and cache is removed… yet the pop up remains. my URL is https://zyosgroup.com.

Please help

#2

Hello Paul,

Thanks for writing in! You may integrated MailChimp with the ConvertPlus plugin. Please go to the plugins section and deactivate ConvertPlus plugin.

Hope this helps.

#3

I don’t have that plugin.

#4

Hey Paul,

Kindly provide us access to your site so that we can check your settings and investigate your issue further. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#5

Hey Paul,

Please see the screenshot below. Are you referring to that popup? That’s not coming from any of our products nor bundled plugins.

image

If you’ve used a plugin for that and deleted the plugin, we could be seeing a cached version of your page. You’re web host has enabled a caching system on your site. Please contact the web host support to clear all caches.

If the issue persists, please contact the developer who added the Mailchimp popup as we do not provide support for third-party plugins and custom codes.

Thank you for understanding.

#6

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.