Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod

Support
#1

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum

#2

Hi There,

thanks for writing in!

Can you please send us your login details in a secure note to check what could be the issue. Seems there is some invalid HTML tag causing the issue. Also I can see you are using a older version of cornerstone.

Can you please confirm.

THanks

#4

Hello There,

Thanks for updating in! I have checked your site and it appears that you are using an older version of the theme and Cornerstone plugin.

X 5.2.5 and Cornerstone 2.1.7 are now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#6

Hi there,

I see it differently but it could be due to internal server error. Please enable WP_DEBUG from your site’s wp-config.php by setting it to true. Then test it again and provide the actual error.

Thanks!

#9

Hi there,

Hmm, in that case, would you mind providing your FTP login credentials in a secure note? I like to check it myself.

Thanks!

#11

Hello There,

Thanks for providing the information. I have taken some test and it turns out that you cannot insert two Envira gallery in the page. If you only have one, it will display the gallery in the page. Having more than one creates a fatal error.
You can check my test page here:
http://panits.design/an-x-test/

Hope this helps.

#15

Glad you’ve sorted it out :slight_smile:

#16

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.