Looper Alphabetical Order Not Working

[thnicholl]

Hi there,

I’ve been using loopers to create clients lists for an agency website.:
https://screen-talent.com/london/clients/

I set the provider order to ‘Title’ and ‘Ascending’ to have the clients display alphabetically. It was working fine when I built it. But now just checked and every menu has a random order. No idea what triggered this…

Any ideas?

Thanks,

Thibault

[ruenel]

Hello Thibault,

Thanks for writing in! Regretfully we cannot check your Looper settings because the given credentials do not work for us. It seems that the username is incorrect. Please double check it.

In the meantime, kindly edit your page and double check your Looper:

Best Regards.

[thnicholl]

Sorry about that. Secure note included with updated credentials.

[tristup]

Hi Thibault,

I have checked the page and found the problem you described here. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[thnicholl]

Thanks! Figured it out. My recently installed plugin “Post Types Order” had an ‘Auto Sort’ setting checked. Disable that and all good now.

Thanks for your help! Amazing theme and, as always, great support!

When will we see the next major update?

Thibault

[tristup]

Hi Thibault,

Glad that we are able to point the correct direction to you. Please stay tuned the next update will come soon.

Thanks