Logo Missing in Header

Support
#1

Hi,

I am not sure how it happened because I didn’t change any coding on my site, but my logo is no longer appearing in my header on any page. I have a custom logo that I uploaded and has been working fine for months and all of the sudden it stopped displaying today.

I went into the customizer in an attempt to re-upload it but no luck. The only significant changes I made today were updating x theme from 6.0.4 to the most recent one and updating the cornerstone plugin.

I cleared my cache to see if that would solve any issues, but no luck there either. When the page loads the logo flashes for a split second and then disappears. Thanks for any help!

#2

Hi,

Can you provide us your site url so we can take a closer look.

Please try to clear your plugin cache, browser cache and system cache then check again.

Hope that helps.

#3

Thanks for the link to give this solution a try. I cleared my browser cache which didn’t solve the problem. I deleted cache using WP Super cache but no luck. Then I checked the CDN through my web host and refreshed that too, but still no luck.

My website is www.freedomaz.co if you want to give it a look. Hopefully it shows you what it is showing me where the logo flashes for an instant and then disappears. Thanks again!

#4

I also went into settings under X and cleared style cache as well but logo still not appearing.

#5

Hello There,

I have investigated the issue and it seems that the logo was being prevented from displaying in your site.

Do you have any custom JS that does this? Or maybe you have modified the _brand.php file. Would you mind providing us the access to your site so that we can figure out where this came from. Meanwhile, you can force the logo to show up by adding the following CSS code in the X > Theme Options > Global CSS (http://prntscr.com/evui3r)

.x-navbar .x-brand.img {
    display: block !important;
}

Hope this helps. Please let us know how it goes.

#7

Thank for checking in on this for me! That coding for the Global CSS made it so the logo appears now! However I am really not sure what would have happened that prevent it from displaying. I am not a coder by any means so I wouldn’t have gone into any file that could have possibly changed that as far as I know. But if you would like to take a look by all means.

#8

Hi @FreedomAZ,

I have found the problem.

It is causing for your logo to be displayed none.

I have deactivated the plugins to find other problems.

Hope it helps.

Let us know how it goes.

Thanks.

#9

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