Login token not found. Please logout and login again!

[mediaweb]

Hi there,

I have the following message when trying to access X menu > Validation or > Settings
Something went wrong: Login token not found. Please logout and login again!

Thanks for your help,
Greg

[friech]

Hi Greg,

Thank you for writing in, please do the following:

• Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

• Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

• Check the WordPress Address (URL) and Site Address (URL) under Settings > General, if you have SSL installed on your site, it should be prefixed with https, not http.

If nothing works, please provide us the site URL and login credentials in a secure note so we can take a closer look.

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Cheers!