Login Redirects to Homepage

Support
#1

Hi,

Yesterday I was able to login using my normal method using login authentication via email.

Now I cannot login at all. I enter my login details and it just go’s to the homepage.

I’m pretty sure it’s not a hack as the login url hasn’t changed and site seems to be running ok.

I have deactivated all plugins to see if that works but still the same issue.

Please can I have some advice as to how to go about resolving the issue?

Thank you

#2

Hi @timmer81,

Thanks for reaching out.
Can you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– FTP/CPanel Credentials

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3
Summary

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Thank you

#4

Hi @timmer81,

Your site is not accessible at the moment showing the following error screen, can you please check once and send it again.

Forbidden
Forbidden1683×542 24.2 KB

Thanks

#5

What is your ip and I can login and unblock you from the DB

#6

Hi @timmer81,

We are from different parts of the World and most of us have a dynamic IP so we can’t provide a specific IP address.
I would like to request you to remove the IP(s) restrictions or you can copy your live site to a staging server without IP restrictions, so we could troubleshoot freely without breaking your site.

Thanks

#7

How about now?

#8

Hi @timmer81,

Your website is now opening but still not able to access the login URL and given CPanel URL.

Thanks

#9

I’m so sorry. What error do you get when you access the cpanal and WordPress login?

#10

Hi @timmer81,

Its shows the same error which shown is screenshot previous post.

Thanks

#11

have you tried the new url as I had an auto correct which messed it up

Looked at lockouts and there isn’t any new ones?

#12

Hi @timmer81,

Now the CPanel URL is accessible, but the given credentials does not work for it.

Thanks

#14

Shall I reset password and give you a new one as I have tried what I sent and it works ok

#15

Hi @timmer81,

It seems the credentials are now working.
It has been found that your WordPress installation has exactly 110 tables and exhausted all its MySQL usage. That might be a reason behind your issue.
Can you please delete/rename a few of the plugins from the wp-content/plugins folder and remove unused tables from the database and check once again. Or else you can contact your Hosting Service Provider to increase the MySQL usage.

cPanel-Main
cPanel-Main1898×837 163 KB

If that does not help, I would request you to please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#16

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