Loading Template to Site Issue

[PaulMacklin]

I’ve been using X Theme and Pro for years. And I’m getting a little frustrated with each update. It’s like when you walk into a super market and they’ve moved all the aisles around - everything changes. And usually it just makes things harder or more buggy. It’s got me wondering whether I should just look elsewhere.

My latest issue is something that I’ve literally never had an issue with before - loading a theme to a site. I just tried it this morning. It partially sends some stuff over. Maybe a page. Most of the pictures. But never the complete thing. I tried it with more than one theme just to see if it was a problem with one theme - same issue.

It’d be really helpful to find a solution to this issue, because it’s gonna slow me right down.

[tristup]

Hi Paul,

Thanks for reaching out.
It is not very clear what exact problem you are having while loading a Theme. Can you elaborate on it a bit more, any screenshot or any video will be helpful for us to recognize the problem.

Thanks

[PaulMacklin]

It seems that videos aren’t an authorised upload on this forum…?

My apologies, I meant templates.

I am -

• going to Cornerstone
• selecting a template (for example the Lawyer full website Templates)
• Cornerstone says its doing its thing.
• The website crashes. For the next 30 seconds to a minute it says -

" This page isn’t working

www.unpuzzledtheatre.com didn’t send any data.

ERR_EMPTY_RESPONSE"

Or

" This site can’t be reached

www.unpuzzledtheatre.com unexpectedly closed the connection.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_CLOSED"

And then -

• the site comes back…
• but the template has not entirely loaded.
• on repeat attempts, different parts of the template load
• on this last occassion, just two pages loaded and some of the media.

Interestingly, I’ve just gone back into cornerstone, and those templates aren’t even available -

[tristup]

Hi Paul,

There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

1. Increase PHP Memory Limit
2. Increase PHP Execution Time Limit
3. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
   And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

If the above does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[PaulMacklin]

The hosting service provider will not drop the ModSecurity.

I thought, instead, I’d try and import the files as TCOs from another site, one page by one. But I can’t even figure out how to do that on Pro now - again, it was simple on the old setup - any ideas? Will that even work?

The link to set up a staging site deals specifically with Bluehost - not much use if you use anyone else.

[marc_a]

Hey Paul,

Saving the page as a template still works on the latest version of Pro. You can download and upload the files from another website to your new website. To export the template, please follow the steps below:

• Go to Cornerstone
• Click any page from the documents on the left side (e.g.)
  
  
• Click the template section and you will see manage library
  
  
• Then this screen will show up
  
  

Import:

Export:

Then this option will show up

Hope that helps.