Live updates for header, footer and content


for some reason, i am not getting any live updates on footers, headers or content. This renders the pro theme completely useless for me because i cant see any changes being made or anything at all for that matter. The only way i can see anything is if i exit the builder and go to the normal site.

Someone please help me, i need to get a site up and running

Hi There,

Thanks for writing in! I certainly understand your frustrations. If I understood correctly, you mean builder preview is not updating once you made changes. There are possible causes that you can check.

  1. If you’re using a service like CloudFlare, please refer to the following resource first (

  2. If you’re using a caching plugin on your site, you can try disabling your caching plugin and test.

  3. Also it could be a memory related issue, in that case you can increase memory limit by following this guide (

Also I suggest you to follow our troubleshooting guide here (

Let us know how it goes.

I’m still not getting live previews. can you take a look on my website?

Hello @ryan_augusto,

Thanks for updating the thread. Can you please share website login details in a secure note for us to take a closer look?


just added a secure note above, thank you! hopefully you can figure it out. i had a website going then i accidently deleted a lot of it because i couldn’t see previews. now i completely reset it with wp-reset

Hello @ryan_augusto,

Thanks for updating the thread. :slight_smile:

I edited the header builder and it seems to be working fine including the preview panel. Here is a sample screencast


What could be the problem? i am unable to see what you are seeing. it sends me to a page that says “nothing here right now” and i cant see a header, footer, content or anything.

When I’m editing the regular content pages “contact us” or “home”, i also cannot see any content there. The blocks appear but nothing on them, all i can see are transparent blocks.

Hello @Prasant,

Thanks for updating the thread. :slight_smile:

I opened home and about page and in that Pro Content builder seems to be working. I also created a test page and added few elements and that also is working fine. Here is a screencast.

Have you tried clearing browser cache and then try loading again? Also can you please let us know the browser you are using?


i am using Microsoft edge. ill download chrome right now and see if the problem persists

Works! sorry for the hassle and thank you for your time

Glad to hear that. :slight_smile:

where can i embed a mail chimp pop up?

Hello There,

Do you use the MailChimp embed codes? You can simply edit the page in Cornerstone, insert a raw content element and place the mailchimp embed code. Or maybe you can install ConvertPlus plugin and integrate mailchimp in it. You can install ConvertPlus by going to X > Validation > Extensions. To know more how this plugin were integrated in the theme, please check this out:

Hope this helps.

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