Live site will not validate

My admin for is telling me that my site license is already used, however I know that it isnt. Please assist.

Hi John,

Thanks for writing in! Please check our validation troubleshooting guide here ( and see if you can isolate this issue.

Also make sure to check our general product validation guide here ( and make sure that you have done it correctly.

If you’re still having issues, please provide us with your WordPress login credentials in a secure note to check your issue further.


Hi there. I tried figuring this out over the last few days but with no resolve. I have included login details in the secure note.

Hello John,

Thanks providing the information. I have logged and tried the validation. It turns out that you are in a multisite setup. Please be advise that validation will only work in the main site. I went ahead and your main site is validated now. I made some changes in your licenses’ site assignment too.

Please be aware that the updates in Multisite setup can only be in MySites > Network Admin > Dashboard > Updates. You won’t be able to update the theme is it is not active in the main theme. You’ll have to update it manually.

Hope this helps. Kindly let us know.

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