Lisence is not registering

Hello, I am trying to register my website and set it up with a license I own, but it keeps saying: Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

Can you please help me?

Hello @kerridawn,

Thanks for posting in! You may have location issues when validation the Pro theme. Kindly check out this documentation first:

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

It is not working. :frowning:

I give permission to help me, please.

Hey @kerridawn,

It is weird that I had to revoke the main site first then the subsite validation worked. I’ll forward this case to our development team maybe they know the exact reason why this happened.

Hope that helps.

Thank you.

Figured it out… I had to have the pro and the child themes both active on all the networks. Thank you for helping me. :slight_smile:

Hi @kerridawn,

Glad that you are able to figure it out.


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