Links to icons broken in new X Theme installation

Support
#1

Hi - I just launched a WP staging site using X Theme / Cornerstone:

yoandysuarez.com

Please notice that an icon image which is supposed to be loading beside the default ‘Portfolio’ menu link is being replaced with a square; also see that the link icon in the essential grid thumbnail images is not loading either.

I’m going to guess that the problem is one and the same.

Thanks for helping me resolve it!

#2

Hey,

Thank you for writing in!

I have checked your site and there are many issues from the Chrome console and it might be caused by:

  • Plugin Conflict: - Disable all the plugins and check if the issue persists.
  • Installation damaged - I tried to access your dashboard page and the wp-login doesn`t exist and I got some gateway errors, so, try to reinstall your theme and if necessary, all your WP installation.

Remember that you need to use a child theme if you have any modifications and a database backup if you reinstall the WP installation.

#3

That sure was a fast reply. This may be outside your allowable reach for this forum, but can you tell me how to preserve my page layout if I reinstall everything?

In fact, would you be so good as to list for me the recommended steps in order that will ensure I have the content backed up properly. I don’t think I know how to reinstall the WP site, other than to create a different one altogether. Is this what you are advising?

Thanks for giving me further specific directions.

#4

@dlmorey,

All of the setting are stored in the database, so it’s safe to reinstall the files without losing any content or configuration. I took a look as well, and this seems like a problem where the site URL in WordPress settings is still set to an old URL.

To provide a bit more context, the reason things is broken is because the stylesheets are trying to load from a non-existent location:

http://custom1k.com/suarez/wp-content/themes/x/framework/css/dist/site/stacks/integrity-light.css

…instead of it’s true location:

http://yoandysuarez.com/wp-content/themes/x/framework/css/dist/site/stacks/integrity-light.css

I’m not 100% sure if this will work, but you could try adding this to wp-config.php (anywhere before the “stop editing” message). This tells WordPress directly what URL to serve the site on instead of using a value from the database.

define('WP_HOME','http://yoandysuarez.com/');
define('WP_SITEURL','http://yoandysuarez.com/');

Regretfully, supporting server configuration issues is not in the scope of support we can offer. Hopefully this helps, but if you still need help fixing your WordPress site you may need to reach out to your host or consult with a developer.

#5

I very much appreciate this response, and the info you have detailed.

I contacted my hosting provider and the tech there was able to correct most of the issues with the broken paths. Please tell me if you can help with the remaining issues, or whether I need to resolve them as well, outside this forum:

  1. The transparent Png file that creates formatting space for the navbar is not showing up, and the formatting and behavior of the navbar is incorrect, as a result.

  2. The page title is displaying even though I have set it to not display.

Thanks very much!

#6

Hi,

Upon checking, I can see it is still using the old url.

You can try re-uploading your image, to update the url.

Thanks

#7

OK - so this looks solvable - that’s great. I am using Cornerstone to design this page. Please tell me how to change the path. Uploading the image is easy.

Please also recommend how to remove the page title.

Thanks.

#8

Go to X > Launch > Options > Header and choose your logo under Logo - Image

If what you mean by page title is this:

Uploading a logo image should fix that. Otherwise, please give us a screenshot of what you mean.

Thanks.

#9

Uploading a small png spacer image solved both problems in one go. Thanks!

#10

Glad to hear that. Hope you website is working fine. :slight_smile: