Light box in essential grid

Support
#1

Hi There,

My website uses the Lightbox feature in essential grid. As of the last update, when a link is clicked on the page, the lightbox associated with the link doesn’t open anymore. Nothing has changed on the back end of essential grid. Kindly advise.

Thank you

#2

Hello @peyton_dcosta,

Thanks for asking. :slight_smile:

Can you please share website URL for us to take closer look?

Thanks.

#3

Hey @Prasant,

the link is https://www.lift-jesus-higher-rally.ca

you’ll need to scroll past the main slider and down to the section called “Youth”. There you will have two options one for Agenda and the other for Read More.

The “Read More” link uses lightbox. However, when you click on it nothing happens. If you need to login to the back end let me know and I will set-up a temporary password for you.

Cheers

#4

Hello There,

Could you please update to the latest versions?
Our latest versions are:

  • X theme 5.2.5
  • Cornerstone 2.1.7
  • Essential Grid 2.1.6.2.1

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using CloudFlare, WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#5

Hey @RueNel and @Prasant,

Updated all three to the latest versions and cleared all cache (wp cache and browser cache). Nothing happened.

Looking forward to your help. Thank you.

#6

Hi there,

Please provide your login credentials in a secure note. Looks like this is skin related, plus, there is an overlay element above those buttons/texts.

Thanks!

#7

Hi @Rad,

just sent you a secure note with the credentials to login in. Let me know if all goes well.

Also, all overlay elements existed prior to the update and everything worked. Literally nothing has changed on my end since last year. After the update however, the links for light box don’t work.

Cheers.

#8

Hi There,

Thank you for the credentials, I did check your grid skin and the “read more” is not link to %post_url% meta data. Please update your “Read More” to this:

<a href="%post_url%">READ MORE</a>

Hope it helps,
Cheers!

#9

hey @friech,

Thank you for your reply however, I do not know what you want me to change and where. In essential grid everything is showing me that Read More is linking to “%post_url%”. If you could give me more specific instructions I would greatly appreciate it.

Cheers

#10

Hi There,

Sorry for the confusion, so it was supposed to open a lightbox? Actually, it is opening a lightbox but nothing shows up because your post has no featured image (https://prnt.sc/hqtt76).

The other thing is, you need to click on the space around the “read more” it’s seems something is preventing the “read more” itself from being clicked.

Please do a testing for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!
Thanks,

#11

Hey @Friech,

Nothing happened!

I disabled all the plugins and one by one activated them again. Nothing happened.

As for the featured image, it is a white image. I used it to trick the viewer into thinking there was a transparent image.

Again, I never had any issues till the last updates.

Please advise. Thank you and sorry for the trouble.

#12

Hi,

Upon checking I can see you have set the lightbox to your grid cover.

and as you can see the cover area is is below the button

So it’s not really the button that triggers the lightbox but the cover.

What you trying to achieve could only be possible with custom development, but this would be outside the scope of support we can offer. You may wish to consult a developer to assist you with this. X is quite extensible with child themes, so there are plenty of possibilities.

Thanks for understanding. Take care!

#13

Hi @paul.r,

Thank you, I agree that the link is to the cover making the trigger underneath the button and not the button itself, that is an easy fix.

However, when the lightbox opens, it opens blank. It should be linking to a post page, like it did before, but now is shows up blank and no content is shown.

Any suggestion on how to fix this would be greatly appreciated. Thank you again for the help.

#14

Hello There,

When a lightbox opens, it will display the post content? Well then, please edit the grid and go to the Lightbox tab. Please make sure that you have enabled the post content and not the featured image.

Hope this helps.

#15

@RueNel,

You are the man!

I have only one other question, however.

I have formatted the content of my post in cornerstone. This format does not show up when the light box is opened. Previously, Essential Grid would read text and formatting from Cornerstone. Now however, it just shows [cs_element_section_id=“1”] and other codes with my video. In short the formatting from cornerstone and the text content is not read by essential grid. Is there a solution to that?

Thank you for the help again and RueNel, you are the man!!!

#16

Hello There,

The essential grid lightbox is displaying the exact content being created in Cornerstone. Please check out my screenshot.

The only thing missing in the ligthbox content is the post title and the green background color which was taking effect from a custom css that you added.

.format-standard .entry-wrap {
    color: #d1f2eb !important;
    background-color: #16a085 !important;
}

Since lightbox, will not apply the css and the title, you will have to add the post title and the section background color within Cornerstone.

Hope this make sense.

#17

Hey @RueNel,

I don’t understand how yours is working because when I tried the same thing as the “Youth” section for the “Adult” section, I am getting {{yield}} instead of the text or video. I tried creating a classic section but it just gives me a regular section. I even tried classic embedded video and classic embedded text.

I am sure I am messing up somewhere but I can’t figure out where.

Thank you for your help @RueNel.

#18

Hello There,

Could you please provide the url of the page in questioned? And please include a screenshot so that I will know whether we are on the same page or I am referring to another page in the site.

Thanks.

#19

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