License won't go into my X Theme

My license won’t apply to my X theme. They told me I had to put my support request in here, that there was a secure place to provide my license and website URL - but I don’t see it.

Hi @viamaria,

Thanks for writing in.

Usually, on our side when we put the license it works. Would you mind sharing us your admin credentials so we could check it on our side.

Don’t forget to set it in a secure note.


Ok I set up a user for you - trying to find the secure note again… one sec

Hello @viamaria,

Thanks for updating the thread. :slight_smile:

Upon checking I can see that you are using X Theme version 4.2.2. Please update X Theme to most recent version 6.0.4 and then try again to validate. I am sharing few resources that you can take a look.


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Hello There,

Thanks for providing the information. The new url you’ve sent is already up to date. please also make sure that Cornerstone is updated as well. With your other sites, if you have current using the older version, that version maybe the one with validation issues. I would highly recommend that you update it manually which was pointed out by Prasant.

Hope this helps. Please let us know how it goes.