I’ve problem with validate license. I add a key and sytem retunrs an ok license convalidate, but after refresh page the licnese is not convalidate. Studio12.it
Hi @xonetit ,
Thanks for reaching out!
I suggest that you deactivate all your plugins then try to revalidate again your website. If it doesn’t help, please give us the following information in a Secure Note.
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts.
Presently having the same error, and deactivating plugins does not rectify the issue. Switching themes and attempting to validate the Pro version of X also does not resolve the issue. Uninstalling and reinstalling doesn’t work either.
At this time we kindly ask that you open up your issue in a separate thread along with your login details in a secure note. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
To know how to create a secure note, please check this out: How The Forum Works
In the meantime, please double whether you are having a Location Issue or not.
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