License validation not validate

I’ve problem with validate license. I add a key and sytem retunrs an ok license convalidate, but after refresh page the licnese is not convalidate.

Hi @xonetit ,

Thanks for reaching out!

I suggest that you deactivate all your plugins then try to revalidate again your website. If it doesn’t help, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Presently having the same error, and deactivating plugins does not rectify the issue. Switching themes and attempting to validate the Pro version of X also does not resolve the issue. Uninstalling and reinstalling doesn’t work either.

Hello Helene,

At this time we kindly ask that you open up your issue in a separate thread along with your login details in a secure note. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

In the meantime, please double whether you are having a Location Issue or not.

Best Regards.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.