License Validation #9999

I am getting this message

“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account”… Duh ! checking my account I note that my license is attached to the site I am trying to validate it from … therefore it cant be , being used on another site.

Can you advise how I can fix this please

Hey There,

Please try to remove the site url from your theme.co dashboard so the site field for the license is empty. Then use the license and enter it into the WordPress dashboard to validate your installation. Your url should then be auto assigned to the license. Hope that helps!

Hi Rubin… I cannot change or remove the site URL… so that the site/location field is empty??

Hi William,

Yes, you can clear the URL field associated with your license.

Once, that clear, login to your site and try to validate again.

If the issue persists, there could be another problem that is causing it, I saw a couple of this case where a plugin is conflicting with the validation process. If this is the case, please do a Testing for Plugin Conflict.

If the issue persists, please provide us login credentials in a secure note so we can take a closer look.

Cheers!

Thanks for your assistance Rubin finally got it to work :slight_smile:

You’re most welcome!

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