License removed after flushing cache - Hostinger

[Guillaume]

Hello,

Each time I flush the cache from the c-panel of Hostinger I have to re-enter the ThemeCo licence…

It is really annoying! Any idea how I could prevent this behavior? Any bug fix available?

Thanks!

Guillaume

[tristup]

Hi Guillaume,

Regretfully, there is no such bug reported previously and also no available fix for this. Although we can’t guarantee a fix we’ll be interested to know why our theme is causing such issues you described if proven.
To make sure that is our theme related issue, I would suggest you troubleshoot a few common issues:

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization

If you find any issues that are related to any 3rd Party plugin(s), I would suggest you contact the author on that case.
If that does not help you, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password
– CPanel details from where we can clear the cache

To create a secure note, click the key icon underneath any of your posts.

Thanks

[Guillaume]

Thank you @tristup for your prompt and clear answer. I will dig into your suggestions and let you know the outcome.

[marc_a]

Hi @Guillaume,

You’re welcome and let us know how it goes.

Thank you.