License not working to validate cornerstone

Hello , I was trying to activate cornerstone when it said it hasnt been validated. I entered the purchase code and the license and neither one worked.

Hi There,

Upon checking your account you have just one Pro purchase under this account.

Did you purchase Cornerstone with a different account? Have you assigned the URL on your Apex Licenses page and tried to validate Cornerstone and it did not work?

Please clarify.

Cheers

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