License not valid for some reason

[poyser7]

Hi there,

I was about to update a clients website, when I noticed that the Themeco Pro page was saying that the Pro theme was not a validated theme and asked me to input my license.
I copied and pasted the serial code in and I got the following message “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.” I tried unlocking the license in the Single Licence page, and that didn’t work. Can you help me please?

Thanks

[tristup]

Hi @poyser7,

Thanks for reaching out.

There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

1. Location Issues
2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks