License issue please help

One of my sites that was valid is no longer valid.
The license is not being used anywhere else.
I keep getting this
Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.
Which makes no sense because I haven’t used this code anywhere else.

Here is the website

Hi @natsmash,

Thanks for reaching out.

Please use the correct URL for location instead of just
Hope it will resolve your problem.


Having this same issue and nothing helps, including renaming like this. I dont have a revoke license button either.

Just updated the link still getting the same issue.
FYI this is serious for me because it is a pro athlete site and I need to update it like today.


To better help with your concern, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

I’m having the same problem at I need this corrected ASAP.

Hi @keds2300 and @TankNicole,

Please create another ticket/topic in order for us to better help you with your concern, please check this docs on how to create a new ticket.

Hope that helps.

Thank you.

@cramaton @tristup
See secure note

@cramaton please let me know what I was missing.


Your website is now validated if you have any other concerns just create a new ticket and we will be happy to answer your questions.

Thank you.

Thank you!

You are most welcome.

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