License issue on client site

Support
#1

Hi there,

I have a licensing question on a client site. Since they didn’t take my maintenance program until now, the site is currently on X Theme 3.2.2. Before I do the updates, I want to make sure the license codes are correct. I tried to validate the staging site (wholesale2.smseafood.com) for this license but it’s saying the site is not connecting. When I put in the same code that is validated in the production url: santamonicseafood.com I get “Could not establish connection. Please ensure your firewall is not blocking requests to theme.co”

I am trying to get them on the latest version, but the number in the product validation screen doesn’t match the number in the licenses page at https://theme.co/apex/licenses. And, both of the numbers have a random set of characters that I do not see on any other licenses. Can you shed some light on this please? I’ll send the license codes in a private message. Thanks.

#2

Hey Todd,

I checked your license and the live and staging domains you assigned to it and it should validate. The problem is your sites’ connection to our server based on the generated error message. Please try the solutions suggested in our Troubleshooting - Validation Connection Issues article.

Thanks.

#3

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