Why isn’t it validating?
Thanks for writing in!
To validate X properly, please do the following:
1] Please login to your APEX account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Validate, and insert the license code.
And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55
Hope this helps. Please let us know how it goes.
Hi, I’ve verified that the license is correct, the website is listed under licenses is correctly entered, and it still says:
Uh oh, we couldn’t check if this license was valid. Details.
The details link is blank when clicked on btw.
Hi Guys I really need help with this as the site is unable to be updated on the cornerstone editor until this is taken care of.
Thanks so much…
Thanks for updating the thread.
Can you please let us know the licence that you are trying to validate? Upon checking the your license manager page I see that in 2018 you purchased X Theme licence but that website is using fairly old version of X Theme and Cornerstone. So probably validation won’t go through till the time X Theme and Cornerstone is updated.
In that regards, for now you need to manually update X Theme. Please take a look at following article to manually update. Please scroll down to manual update section. Once you have updated X Theme and Cornerstone, you can proceed to validate the same.
I’ve downloaded the zip from themeforest but I don’t see the Cornerstone zip in the extensions
nevermind found it sorry
Glad you were able to figure it out
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