License help

Support
#1

Hi,

I am attempting to validate one of my site licenses. The site I am working on, which I thought was already validated, says that my license has already been used and needs to be revoked on the previous site. I am not sure which other site this may have been used on previously. Can you please help me straighten this out?

Thanks,
Dawn

#2

Hello @isdg01,

Thanks for asking. :slight_smile:

I have validated your website. Actually the issue was that in licence manager the URL format you added was incorrect. I have recorded a screencast. Link in secure note.

Please take a look at your website now.

Thanks.

#3

Thank you! The links aren’t working, but I see that there is no “www.” in the URL now.
Appreciate your help!

#4

You are welcome :slight_smile:

#5

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