License can not be added to my account

[Simbavato]

Can’t add my license on my account. Please can you check out, if there is another account existing.

My account: Simbavato

[jade]

Hi @Simbavato,

I have checked the license you indicated is currently registered in another account. Perhaps it is also your account that you have forgotten about. I have provided a hint to the account where the license is registered in the Secure Note.

If you have access to the account’s email, try using the forget password option and reset the account’s password so you can access the license.

Thank you.

[Simbavato]

Dear Jade
It worked and I really have a second account which I had forgotten about.

Thanks for your swift help

Simbavato

[friech]

We are delighted to assist you with this.

Cheers!