Layout Single WC - Related Products / Cross Sell Product

[Thaelys]

Hello,

It seems that the related product / cross sell products are not displaying the good products while using a custom layout ?

When i use no layout, the related product is retrieved properly.
When i use a custom layout built with PRO, related products and cross product are retrieved randomly, they are not the good one appearing.

Is this a known issue ?
I am having this with a website still runnin PRO 5.1, does upgrading to 6 will potentielly solve this ?

EDIT :
I updated the theme to 6.0 . Nothing new.
I ran a full troubleshot with updates / activation / de-activation of all the plugins, still running the same issue.

Thank you very much

[ruenel]

Hello @Thaelys,

Thanks for writing in!

The Upsells will not display as Related Products. If you have linked a product, you need to display it using the correct WooCommerce Dynamic element.

Hope this makes sense.

[Thaelys]

Hello,

Thanks for the answer.
Si there is weird wording in french version and it made me doubt.

Upsells is working properly.

How to display cross sells elements ?
Right now, the cross sells dynamic element is not retrieving the proper product.
Also, how does the related product works ? Is it tied to the category ?

Thank you a lot.

[tristup]

Hi @Thaelys,

I have checked the Cross Sell element in the Pro version 5.1.5 and 6.0.5 and found the problem you mentioned here. I suspect this could be a bug from 5.1.5 and has never been reported. I have reported now this to the developers for further investigation.

Thanks

[charlie]

A little confusing, the cross sells Elements is actually your Carts cross sells. So if you have a product with cross sells in your cart you would then see these cross sells products in that element. I do think it’d be clearer if we labeled this as “Cart Cross Sells” and then create a new element “Product Cross Sells” so I will add this feature request. Thanks for bringing this up.

Related products are based on tags and categories. Let us know if you have any additional questions!

Set up Related Products, Up-Sells and Cross-Sells

[Thaelys]

Hi Both,

thank you for the answers on this subject. Great feature request aswell, thank you very much !

Keep up

[tristup]

Hi @Thaelys,

You are most welcome.