Layerslider stoped working - Cloudflare issue

Support
#1

Hi,
I think I need some help/guidance regarding Layerslider activation. What happened is, today my hosting company worked on my WP account to solve a problem and as far as I know, they deactivated all the plugins at the cpanel or ftp level. Soon after I realized that my sliders are not working.

I found this thread, it is recommending to delete Layerslider at the cpanel, but I have sliders, I should keep them, may be export them, but this not by preferred solution. Layerslider not working

I read this too, no luck: https://theme.co/docs/layerslider.

I am just wondering if there is an easy way to reactivate Layerslider.

Thank you

#2

Hello Gunes,

Thanks for writing in!

When I first checked your site, I experienced this:

  • see the screenshot

This could just be a Cloudflare caching issue. Please purge your site cache in Cloudflare and test again. And then please test for a plugin conflict as well. For more troubleshooting tips, please check out these common issues:

By the way, the safest way to reinstall the LayerSlider is to log in to your FTP, browse to your plugins folder and delete the “layerslider” folder. Once you have deleted it, go back to your WP dashboard and reinstall the plugin in Pro > Validation > Extensions.

Kindly let us know how it goes.

#3

@Ruenel, thanks for the insight. I found the problem, it is the Cloudflare’s “Rocket Loader” feature. It is under Speed > Optimization. When Rocket Loader is turned off, Layerslider starts working.
Thanks
Gunes

#4

Glad you found the root cause here Gunes!

Thank your for updating us and you’re always welcome. Cheers.

#5

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