Launch Popup Convertplus using Class intermittent

Support
#1

Hi.

Really hoping you can help with an intermittent problem.

URL is www.btmv.rest

There are five buttons on my website that trigger through CLASS a ConvertPlus popup.

Example: http://www.btmv.rest/vegan-recipes/

On the computer I edit from all buttons seem to work perfectly - all the time. However on a spare computer nearby, sometimes the button click will trigger the popup - most times it will simply jump the screen to the top of the active page. I can find no explanation for this. Other user feedback suggests the same problem.

Really hoping you can shed some light on this.

Thanks in advance

Craig

#2

Hello Craig,

Thanks for posting in! I have checked your page and immediately I noticed that the page is loading an infinite something. Upon further investigation, it turns out that you have inserted an invalid code:

<iframe src="[embed]http://www.youtube.com/watch?v=W9Uf-ynoDUE[/embed]"></iframe>

This will not work and creates issues on the page. Please make use of the Youtube embed code instead. To know how to you can embed a youtube video properly, please check this out:
https://support.google.com/youtube/answer/171780?hl=en

Hope this helps.

#3

Great!
Thanks so much for your super quick reply!
Found the problem. A test popup that was never installed - clearly it was sitting behind the scene and causing the problem.

All solved now.

Thanks again
Craig

#4

Hello Craig,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

#5

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