Latest theme update certain templates failed to insert

[toddbenton]

Hi,

I’m building some new sites on the same hosting environment with the same settings as I was a few days ago, but after updating to 6.4.2.1 some templates won’t insert. The latest update seems to have a bug with adding SOME templates, not all.

A few days ago, I was able to add the Home template from Theme.co with no issues. Today (after updating to 6.4.21) I cannot add that template to a different page. It says “Uh oh. Failed to insert template.” Same with some of the header templates from Themco. They say “Uh oh. Failed to insert template.” Header 2 works, but all of the others don’t. They say the same thing…I noticed this on another site on the same hosting platform with the same hosting settings as the site I just the template to successfully a few days ago (before updating to 6.4.2.1). Here’s a screenshot of the home template I am referring to.

[toddbenton]

I don’t think it has to do with the theme update after all because I tried with the previous version and it did the same thing but I don’t know why. Why it worked the other day and isn’t now has got me stumped.

[tristup]

Hi @toddbenton,

Thanks for reaching out.
If you are still facing the same problem, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks