Kundenunfreundlicher Support

[dirko]

vorgestern ist x Thema Verschwunden lässt sich nicht neu installieren licence key funktioniert plötzlich nicht mehr bin ratlos 017620536001

[tristup]

Hi Frank,

Thanks for reaching out.
I have checked your Themeco Account dashboard but can’t recognized the problem you are facing. Is your site is showing not valid even after you added the License. If that is the case. there might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

1. Location Issues
2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[dirko]

Moved to secure note for security reason

[dirko]

[tristup]

Hi Frank,

The given credentials are not working, can you please check and send it once again. Please add the credentials only on the secure note to make that visible only to you and our staff.

Thanks

[dirko]

Summary

8jNMSG3pkZIyjzsgYjekUMmX temico

Mit freundlichen Grüßen
Ihr Online Team

[dirko]

still not working

[tristup]

Hi Frank,

This time credentials worked but I have checked your WordPress admin dashboard and found that the X theme is not activated. I would suggest you activate it first and then check once by adding the License and please let us know if that does not work.

Thanks

[JvP]

You may not want to have your license key publicly visible here. I’d blur it out in your screenshot.

[prakash_s]

Hello @JvP,

Thanks for writing to us.

Thanks for informing us, I went ahead and edited the screenshot and updated it in the posts.

Thanks

[JvP]

Awesome, thanks @prakash_s

[prakash_s]

You are most welcome @JvP