Hi @mlois,
Thanks for reaching out.
I have checked both the site listed in your Themeco Account and found one of the sites is using the very old version of X i.e. 3.1.1 and Shortcodes instead of the Cornerstone. If you are having a problem with that site, I would suggest please copy your live site to a staging server and update the X and install Cornerstone and if everything works fine, migrate the staging server to live.
If you are having that issue in the other site where the X is already updated, please reinstall the Cornerstone by following the below steps.
- Delete the existing Cornerstone
- After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version
After you update the X and the Cornerstone,please check once by clearing all type cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks