I can’t save changes made in wordpress using classic. Same error.
No pages/docs upload into cornerstone.
this error:
Hi @visinno,
Thanks for reaching out.
This kind of error comes due to the Memory and Execution related problems. I would suggest you contact your Hosting Service provider to increase the Memory Limit and the Execution Time, and check if that resolves your problem or not.
If not, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
8.Permalink
If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
“No Active Document” is the error on Cornerstone when tthe only active plugin is Cornerstone. Please help, Krina
Hello Krina,
When you open Cornerstone and see the message ‘No Active Document,’ it means that no page or post is currently open in the Cornerstone builder. Please open any Cornerstone-enabled page or post to edit, and the message will no longer appear
Thanks
1 Like
No pages are listed. also no pages will open that is when i get the JSON error. If i activate the “X” theme no the child theme. I can get in cornerstone with the pages listed. However I don’t have the customizing done. Is there a way to get to the customization i.e. footer, colors, ect.?
![Screenshot 2025-10-09 at 12.09.40 PM|690x236]
Hello Krina,
It would be best if you could copy your live website to the staging server and share the staging server admin credentials so we can investigate it on our end without breaking your live website. Please have a look at this article to learn more about how to move the live site to the staging server. https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Thanks
Hello Krina,
It seems that you have shared the site URL only. I would suggest you please share the staging server admin credentials. Please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hello Krina,
Thank you for sharing the login details. I checked your settings and found that the issue is related to the child theme. I activated the parent theme, and the page builder worked correctly on my end. I recommend keeping the parent theme active, clearing your browser cache, and then checking again. Please note that we don’t provide customized child theme support it is out of the support scope.
Thanks for understanding
I got this far also. On a different note…how can I delete the menu?
I have made the site one page, so i don’t need a menu at all. how do I get rid of it on both deskttop and mobile?
Hello @visinno,
You can go to Appearance > Menus and create a blank menu. Assign it to your Primary menu, and this should make your header menu blank.
Kindly let us know how it goes.
That worked on the site but not on the mobile.
Hi @visinno,
If you want to remove the Navigation completely from the Desktop and Mobile, you need to add the following custom CSS code in Theme Options > Global CSS.
.x-navbar-wrap{
display: none;
}
Please remember that the above code will work if copied as it is and doesn’t conflict with any existing style.
Please note that the code provided serves only as a guide to help you get started with custom coding on your own if there’s no option offered in our theme or the products we bundle.
We really do not provide support for custom codes, which means we can’t fix it in case it conflicts with something on your site, nor will we enhance it. Further customization should be directed to a third-party developer, or you can avail One, where we answer the questions beyond normal theme support.
Thanks