Issues with woocommerce, Printful, and Pro theme/Cornerstone

Support
#1

I am unable to sync products from printful to my woocommerce store. I am getting a “500 Internal Server Error occurred!” CODE: G844861057. I did some troubleshooting and if I switch from my Pro theme to another theme the products will sync, no problem. Seems the issue is with the Pro theme or cornerstone… Has anyone run into this issue, and found a solution?

Thank you!

#2

Hello Jonathan,

Thanks for writing in! Have you enabled the WP Debug mode? Please add the code into your wp-config.php for debugging setup, and the error logged into the file named debug.log inside the wp-content folder.

You can let us know if you find any errors that are related to our theme or theme-bundled plugins. We can do further investigation based on that.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Kindly let us know how it goes.