Issues with Visual Composer and Revolution Slider

Support
#1

I am having problems viewing my pages with Visual Composer (when I chose to edit, it takes me to a opaque screen with the logo spinning). I have checked that all plugins and theme is up to date, running the latest WP, and have deactivated each plugin and cleared cache. I’m also getting a fatal error when I try to activate the Revolution Slider ( Fatal error : Uncaught Error: [] operator not supported for strings…) I also had our PHP version updated 7.1 as I read Visual Composer needed 7 or above.

I have also installed the Classic Editor plugin to get around the Gutenberg block editor (which I hated).

Is this an issue with updates/plugins being incompatible? This theme has been a dream to work with up until now.

#2

Hello @JoPitcher,

Thanks for writing in!

Most of the time, a spinning logo could mean that you have exhausted the PHP memory limit. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If does not work, please make sure that you are up to date. Our latest versions are:

  • X theme 7.2.3
  • Cornerstone 4.2.3
  • Visual Composer 6.1
  • WordPress core 5.3.2

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#3

Hmmm. I’ve just looked at my X theme version and it says 3.2.3. That can’t be right if the current theme is 7.2.3?! Should I reinstall the theme and if so, do I just use my original purchase details to download again?

#4

Hi @JoPitcher,

Yeah, that’s not right since you already have the latest version of Wordpress. Please follow the same suggestion I provided here. Skip the Updating WordPress if you already have the latest version of Wordpress (5.4).

The current latest version of X is 7.2.3 and Cornerstone is 4.2.3. You can download the latest and fresh version of X on the forum dashboard or on your ThemeForest download account.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Yes, you can use your original purchased code to validate your latest version of X, you can see that on your licenses page.

Cheers!

#5

Thanks @friech. The site seems to be functioning now. But things have changed a LOT. Should I still have access to a wider font pool - I only seem to have access now to Inherit, Body Copy and Headings. I presume some fonts folder has been overwritten or not activated?

#6

Hi @JoPitcher,

Yes, a lot of things have changed from version 3.2.3. Yes, you do still have access to all Google Fonts, please see the Font Manager, you only see Body Copy and Headings because those are the only fonts define on Font manager as defaults.

Hope it helps,
Cheers!

#7

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