Issues with updated Cornerstone

Support
#1

Hello -

I brought to your attention about a month ago an issue I was having with getting the updates to Cornerstone to work, when using a staging site hosted on SiteGround. There was a lot of back and forth between your support team, and the SiteGround team, saying that it was an issue with something the other company was doing.

Ultimately, I believe it came down to the updates made in Cornerstone that made the plugin try to access a different location than the current URL, rather than the staging URL. (This didn’t use to be a problem). I tried following up to the e-mail thread that had been taking place, but was told I need to request the support through this site now.

So to try and get around this issue I’ve tried updating Cornerstone on my live site, and now have the issue when ever trying to edit a page or post with Cornerstone, of just getting the little black square with a spinning circle in the middle.

Please let me know if there is anything else I can do. I would hate to abandon the use of the X Theme because of a bad update that makes me unable to edit or create any new content.

Thank you!

#2

Hey,

The credentials that you provided to us doesn`t work. Can you check it again?

#3

I’ve updated the password to a new one in the Secure Note.

#4

Just following this one, as I have the same problemer. The spinner shows, but never stops :frowning:

#5

@Cre8iv1

I tried the new password but still doesn’t work.

Please check again and let us know.

@inventioweb

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#6

Hello -

I’ve updated the password again, and this time tested it to make sure it is fully working. Please let me know if you run into any additional issues.

Thank you.

#7

Hi There,

You have optmizations plugins installed.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#8

Been testing for plugin conflict by disabling all but Cornerstone, but unfortunately this doesn’t help. Possible to get hands on the previous subversion of Cornerstone?

#9

Hi Joao -

Unfortunately, I can not deactivate plugins on my site, because it is the live site, and I can’t risk it going down. I’d be happy to do it on my staging site, but unfortunately a recent update to the Cornerstone plugin caused Cornerstone to fail to load on the staging site due to URL references.

Any other suggestions?

Thank you.

#10

Hi

This made it work to me: Deactivate and then delete the Cornerstone plugin. Then head to the X mainpage inside WordPress and wait like 30 secs, as Cornerstone will then auto-magically re-install… and then enjoy a working Cornerstone :slight_smile:

#11

Thanks for the idea, but again, because many of may pages are built with cornerstone, and because the plugin fails on my staging site. I can’t try this, without taking down my site completely. I may have to give this a try during some of our slower hours activity as a last resort.

Thank you again.

#12

Hi there,

You may cloning your site as staging and test it there, once it’s done, you can move your staging back to live. We recommend testing the updates or maintenance on a staging site before doing it live, else, it will affect your site’s up time if something fails.

Thanks!

#13

Hello -

I had some other team members look into the issue and we’ve discovered that one of our own ReWrite Rules in the .htaccess file was causing the issue with the plugin not loading.

Thank you.

#14

Glad everything is working now.