Issues with Slider Revolution

Support
#1

We are needing help making our volume icon play automatically when you open up our website. However, when I was trying to get it to do that. Now it won’t play even when I click it. We are wanting it to play when you open each page and then when you scroll it turns off and then comes back on when you scroll back up. Can you please assist with this? This slider revolution we need help with is our landing page desktop one. Please let me know if I need to make a private note. Thank you.

#2

Hello Ashley,

Thanks for writing in! I have checked most landing pages, and the video slider is playing as expected. I do not encounter any issues playing the video slider.

Regarding the scroll behaviour – pausing the audio when scrolling away and resuming on scroll back is not a built-in option. It requires custom JavaScript, which falls outside standard support. ThemePunch develops Slider Revolution, so their documentation is also worth consulting for specifics on the audio layer.

Best Regards.

#3

Hi Rue,

Thank you so much for getting back to me. However, we already have the scroll feature in our website. My question to you is, can we start the video by playing the sound rather than having to click the volume icon on and off? Can the music just start playing when you open up our landing website page?

Please let me know so I can determine if we are able to add this or not. Thank you

#4

Hey Ashley,

While Slider Revolution has a setting to autoplay videos with the volume turned on, modern web browsers will override and block it.

Chrome, Safari, Firefox, and Edge all enforce strict autoplay policies. A video or audio file cannot autoplay with sound on page load unless the user has explicitly interacted with the document first (like a click or tap).

Here is how Slider Revolution and the browser interact if you try to force unmuted autoplay:

  • The browser intercepts the unmuted media request and blocks it.

  • Slider Revolution will typically fall back to playing the video muted to ensure the visual content at least runs, which is why you are seeing the volume icon.

There is no plugin or code workaround that can bypass this, as it is a browser-level security and user-experience protocol.

#5

Hi Christian, Thank you for letting me know. We appreciate your detailed response.

#6

You are most welcome, Ashley.