Issues with ConvertPlus - content disappears (cont.)

Support
#1

hi there,
my topic with the same name from april is still not solved??
please let me know if there is a solution or if i finally have to switch to an alternative plugin.
thanks! kai

#2

Hello Kai,

Thanks for writing to us.

To help you with your concerns, we need to check your settings. I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

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Thanks

#3

please refer also to my first post. everything is there. the issue does still exist. macos seems to be the problem. on older macos systems the plugin still works. the authors of convertplus have to do something i am afraid…
https://theme.co/forum/t/issues-with-convertplus-content-disappears/114378/17

#5

dear @prakash_s,
please let me know if your are still waiting for admin access to the site.
i assume that you have enough new information now to give me some news, though.
thanks a lot! kai

#6

Hello Kai,

We haven’t received any feedback from the creators of the plugin yet. We will bump them again.

Thanks.

#7

hello @ruenel,
thanks for bumping!
i seem to be the only one who cares about this bug.
do you suggest to move on to another plugin? any suggestions?
thanks a lot, kai

#8

Hey Kai,

I would recommend that you purchase a license from the plugin author here. That is because though we provide support for it, we are not in control of 3rd party plugins and the author is more well versed with their plugin.

#9

thanks @christian! but the fact that is does not work for many month now does not convince me to buy it. i will look elsewhere now.
i find it only very strange that i am the only one having this problem. it is clearly related to the latest macos versions! even if the author is waiting for apple to fix something this is not what i expect from a good plugin… best wishes, kai

#10

Hello Kai,

Yes, that is what I thought because you were the only one so far who has had this issue. Some users may have switched to other plugins.

Best Regards.

#11

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