Issues with alignment and elements

Support
#1

Hi,

When I was last on my website in September - everything was in the right place, all the elements worked, etc. Today when I logged on the entire website is off. None of the elements are working - some aren’t even showing up - and a large chunk of the words/sections are misaligned and/or the spacing has shifted. Not sure what’s changed or how to fix it. If someone in support has a moment, would you be able to login and take a look?

Thank you.

#2

Hi there,

As we do not have access to your WordPress Dashboard we can not make sure what should be the cause of the issue. Please kindly get back to us with the URL/User/Pass of your website to follow up the case. Meanwhile kindly follow the steps below to troubleshoot some common cases and get back to us with the result:

  • Make sure that you use the latest version of the theme and the Cornerstone, if not kindly update them
  • Purge all caches if you have a cache plugin
  • Check for possible 3rd party plugin conflict by deactivating all plugins except Cornerstone. If the problem is fixed then kindly activate them one by one to find the plugin responsible for the problem.
  • Is the problem only happening to one page or all pages? If only it is in one page that seems to be a corrupt one so try to recreate the page

Thank you.

#3

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