Issues when save a page

Support
#1

We are having an issue when we save a page. For some reason when you go to the page you can no longer click on the pro editor. I may need someone to look at the issue. So, when you are in the page editor and exit back to the general page information it displays differently and you can’t select the pro editor. https://natlvtn.org/. Here is a pic. https://natlvtn.org/wp-content/uploads/2018/02/Screen-Shot-2019-04-17-at-10.14.31-PM.png

#2

Here is what the page used to look like. https://natlvtn.org/wp-content/uploads/2018/02/Screen-Shot-2019-04-17-at-10.33.27-PM.png

#3

Hi @rkassebaum,

Thanks for reaching out.

This happens when you do the editing outside the Pro builder and save it, or if you have done some direct database editing which corrupts the data.

Please try installing Classic Editor plugin just to disable the Gutenberg and for testing. Then test it again by pressing the Edit with Pro button, if it’s empty within the editor then it’s corrupted. You may need to re-do or restore the database to when it’s still working.

Thanks!

#4

Installing the editor plugin solved the issue. Thank You.

#5

Glad it works now and you’re most welcome!

#6

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.