Issue with WooCommerce Multiple Customer Addresses on mobile

Support
#1

I am using the “WooCommerce Multiple Customer Addresses” plugin (https://codecanyon.net/item/woocommerce-multiple-customer-addresses/16127030) with Pro and it works great on desktop, but something is happening when I try the mobile site. On the my-account/edit-address page I try clicking on the “Add new billing address” or the “Add new shipping address” buttons and nothing happens. Occasionally it will open the address popup but I am not sure what is going on. I deactivated all my plugins to make sure none of them were causing the issue and it seems to only happen while running Pro and works fine with Twenty Seventeen. Any chance you can take a look and let me know if there is something that can be done to fix the issue?

Thanks!

#2

Hi there,

The conflict between third party plugins and the theme is outside of our support scope. You will need to contact them plugging developer to fix their code to match with our theme.

I’m sure you will understand that there are thousands of 3rd party plugins in the market and it is not possible to support all of them and delve into their codebase.

Also, it would not be possible to change our theme code base because of a third-party plugin compatibility, unless that’s plugin is popular enough.

Having said that we will need to add this to our issue tracker so if our other customers also report this we vote on the Feature Request for the compatibility. That is why I need the exact steps that I need to take to encounter the problem. Give us the detailed information with screenshots such as which product we should add and what to do next …

Thank you for your understanding.

#3

I understand that conflicts with 3rd party plugins is out of your support scope… The thing is that something on the theme is capturing all clicks in mobile and not letting the “Woocommerce Multiple Customer Address” plugin open a modal on click.

The plugin adds a button to the checkout page that says “Add new address”, while inspecting it in the event listener for the click event I can see their script jquery.magnific-popup.js and for some reason something is not letting the event propagate. Instead the screen moves up a little.

I talked to the developer and they looked at it and agree something in the theme is not letting the event propagate… So if anyone has any ideas on how to fix this it would be really appreciated!

Thanks!

#4

Hey @LiquidPrintOne,

I just remember a similar issue and I searched our issue tracker and found that X / Pro currently has a bug on mobile which contains # in the href. Your plugin’s buttons are actually anchors/links. Regretfully, there’s currently no solution to this. We’re sorry for the inconvenience. Please stay tuned for updates.

Thanks.

#5

Thanks for letting me know, hopefully a resolution comes soon! :grinning:

#6

Thanks for understanding!

Cheers

#7

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