Issue with site once updating to 10.0.2

[shuttom]

Hi There,
I have noticed that the site https://grangenetball.org.au was not loading. It only showed a white screen.
I checked the PHP version (which is set to 7.4).
I have tried to troubleshoot myself, but have had no luck.
Would you kindly check to see if you can see the problem.
Thank you

[ruenel]

Hey @shuttom,

Thanks for writing in! Your WP Admin is loading. We can log in your backend. Regretfully we cannot continue checking because the homepage and most of your pages are not loading.

You may clear your plugin cache or test for a plugin amongst other things. Kindly troubleshoot for the most common issues that could caused the issue on your site:

• Testing For Theme Related Issue
• Testing For Plugin Conflict
• Theme Update
• Child Theme
• Increasing Php Memory Limit
• Disabling Cache
• Disabling Cdn
• Permalinks
• Version Compatibility

Best Regards.

[shuttom]

Hi Ruenel,

Thanks for the reply.
This is the reason I have created this thread. Nothing is loading since updating, I was hoping you could help.

Thanks

[ruenel]

Hey @shuttom,

I am also seeing this when you log in:

This seems to be an issue in one of your server files. Please log in to your FTP and check the wp-config.php file. If nothing is helping, please provide your FTP details in a secure note so we can check it as well.

Best Regards.

[shuttom]

Hi Ruel,
This error occurred when I added ‘define(‘WP-DEBUG’, true)’ to the file.
I have no idea why this happened as the syntax appears correct.
I have since removed it from the config file, but the site still doesn’t load.

[ruenel]

Hey @shuttom,

I have investigated the issue further and I found out that your index.php file was replaced by the malicious code:

Replaced indexdotphp - Pastebin.com

The index.php file of WordPress should contain the following:

<?php
/**
 * Front to the WordPress application. This file doesn't do anything, but loads
 * wp-blog-header.php which does and tells WordPress to load the theme.
 *
 * @package WordPress
 */

/**
 * Tells WordPress to load the WordPress theme and output it.
 *
 * @var bool
 */
define( 'WP_USE_THEMES', true );

/** Loads the WordPress Environment and Template */
require __DIR__ . '/wp-blog-header.php';

The issue is now fixed as I have remove the malicious code already and your homepage is loading. Just to make sure that the site is safe, please run a Site Checker plugin or scan your site for any malicious codes as well.

Best Regards.